Search

Terms and Conditions

1. DEFINITIONS

Store - online store catcatstudio.eu

Items - all products available to buy in the Store

You / Client / Buyer- person using Store’s website

Terms & Conditions - these terms&conditions

Contract - a contract concluded between the Client and the Store


2. OUR DETAILS

Sale of goods through this website is carried out under the OFF WHITE S.C. company, owner of Cat Cat Studio brand, with registered offices at Franklina Roosevelta Street 2/4 Łódź, 90-056 Poland, with VAT No. PL 7252057546. You may contact our customer service department on our freephone number + 48 693 205 203, or filling out the online enquiry form on our website.


3. GENERAL CONDITIONS

The primary condition for using the Store is reading and accepting these Terms & Conditions.

These Terms & Conditions are addressed at Store’s Clients - it describes the rules of placing orders in the Store, as well as the rules of concluding Sales Contract.

The Store enables purchasing Items via Internet, at catcatstudio.eu

Information about Items in the Store, including descriptions and prices constitute an invitation to conclude a Sales Contract as defined in art. 71 k.c., according to these Terms & Conditions.

Photos and presentations of available products are examples of pictures used to present individual styles. The Store reserves the right to change prices and quantity of Items available in the Store, throughout the day, withdraw existing or introduce new Items in the Store, execute and discontinue promotion campaigns on the Store’s website, as well as to modify them.

Products in the Store are marked and described in detail. The Buyer has access to information about the properties of the Goods, prices, materials, etc.

The Store’s Client is obliged to use the contents available on Store’s websites only for personal use.


3. NEWSLETTER

The Client may subscribe to the Newsletter by filling in the form on Store’s websites, by means of which the Client agrees to:

Receiving commercial information from the Store as defined in art. 10 sec. 2 of the Act of 18 July 2002 on the provision of electronic services to the e-mail address provided during registration.

Storing and processing their personal data by the Store for marketing purposes according to the the Act of August 29, 1997 on the Protection of Personal Data.

The Store, as the Administrator of all personal data given by the Client, ensures their safety.

To manage newsletters we use MailChimp services. By signing up to our newsletter, the Client agrees to send their personal data to MailChimp, according to their privacy policy and regulations.

MailChimp is EU-U.S. Privacy Shield Framework certified and meets the GDPR requirements.

The Client may cancel the newsletter service at any time, by clicking the link at the bottom of each e-mail sent.


4. SALES CONTRACT

The Client can conclude the Contract by placing the order at the Store’s website. The Contract is concluded between the Client and the Store. Orders can be placed 24 hours a day, 7 days a week. Orders placed on non-working days will be processed on the first working day following the order date.

To successfully place the order, it is required to provide the Store with Client’s data necessary to deliver the Items and generate a receipt.

To place the order, Client should pick available Items, their colours, sizes and quantity by adding them to the „BAG”. The Client can modify and change Items in the order, as well as contact details necessary for delivery and generating a receipt, until they accept the order by clicking „PURCHASE” button. Sending an order by the Client (confirmed by the "PURCHASE” button) constitutes an offer of the Client to the Store, concerning the conclusion of a Contract in accordance with these Terms & Conditions. After placing an order by the Client, confirmation will appear on the Store’s website, and a message including Items information, order value, chosen payment and shipment method, as well as Client’s contact details will be sent to e-mail address specified in the order. That message is a confirmation of receiving Client’s offer by the Store. The Client receives confirmation of order’s acceptance via e-mail („Order confirmation”) sent to the e-mail address specified in the order. After said confirmation is received, the Contract is concluded.
The Client has the right to withdraw from the contract before they receive order confirmation from the Store. To this end, Client should immediately contact the Store via e-mail and inform of order cancellation.

Due to great interest in our products, the Store reserves the right to decline orders placed by the Client in cases in which: In case of declining the order, the Client will not receive order confirmation and message referred to in subparagraph 7. above, and will be informed via e-mail or Store’s website that the offer was not accepted and the Sales Agreement was not concluded. Lack of information on declining the order and failure of Sales Agreement, does not equal acceptance of the offer or successfully concluding the Sales Agreement.

All purchases done through this website are subject to the statutory Value Added Tax (VAT). The prices displayed on this website include VAT.


5. PRICE AND PAYMENT

The price of any items will be as stipulated on our website from time to time, except in cases of obvious error. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund.
We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect price.

The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, (except as provided above) price adjustments on previous orders are not permitted.
Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. Also, if you are a registered user, a record of all
the orders placed by you is available in the "MY ACCOUNT" area.

We accept the following payment methods:

  • VISA
  • PayPal
  • MasterCard
  • American Express
  • Gift Card / Vouchers
  • Bank Transfer
    Cat Cat Studio
    IBAN PL 59 1140 2004 0000 3612 1059 4218

The card payments are operated by PayU S.A. Bank transfer is operated by mBank S.A.


6. DELIVERY

Subject to availability (see Clause 11 above), and unless there are any exceptional circumstances, we will endeavour to fulfil your order for items listed in the Shipping Confirmation by the shipping date set out in the Product Page or, if no estimated delivery date is specified, then within a maximum of 30 days of the date of the Order Confirmation. If we fail to deliver the items within 30 days of the date of the Order Confirmation, you may cancel the Contract and we will reimburse you the price paid for the items and any delivery costs paid. If our supply of the items is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
With regard to the virtual gift card / Voucher we will send it on the date indicated by you when you place your order. Please note however that we do not deliver on Saturdays or Sundays.

For the purpose of these Terms "delivery" or "delivered" shall be deemed to have occurred upon you or a third party nominated by you acquiring physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address.

In case You notices the Items have been damaged in delivery, You are obliged to make a damage report in the presence of the courier / postman. The complaints regarding damage of Items in transit will be considered according to said damage report.

7. RISK AND TITLE

The Items will be at your risk from the time of delivery.
Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 5), whichever is the later.

8. RETURNS POLICY 

You may cancel your order for any reason up to 14 days from the date on which you receive the order, by notifying us of your decision to cancel using the following contact details: catcatstudio.store@gmail.com, or through the online contact form on our website.
To meet the withdrawal period, it is sufficient for you to send the returned products before the withdrawal period has expired, 14 calendar days from receiving the order.

Gift cards and vouchers are non-refundable.

You do not have the right to cancel the Contract when it is for the delivery of any of the following three categories of "Excluded items”:

Excluded Items

  1. Items that have been made to your specifications or clearly personalised.
  2. Sealed audio recordings, sealed video recordings or sealed computer software, once they are unsealed/unwrapped after you have received them
  3. Sealed items that are not suitable for return for health protection and hygiene reasons (eg underwear, swimwear and socks), and that have been unsealed after delivery, or if the hygiene label is no longer in place.

Please return the items with the completed RETURN FORM, using or including all their original packaging, instructions, and other documents, if any, accompanying the items.

The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their purchase receipt).

We do not accept returns of individual orders in which dimensions, materials or colors have been changed at the customer's request. Cat Cat Studio reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.

The refund will be processed using the same payment method used for the purchase. We will notify you by e-mail about the payment of the refund. Your bank may take up to several days to process your payment. For more information, please contact your bank or payment card issuer.

If you paid with a voucher card (virtual or physical), the refund will be credited to the same voucher code. At the time of making the refund, we suggest you contact our Customer Service Department.

The customer sends the returned product at his own expense.

Returns Methods:
 1. Returns at Cat Cat Studio store
 2. Returns by Courier
 3. Returns by National Post

Returns of defective items.
If the item that you have received is defective, please notify us by calling +48 693 205 203 or by using the contact form on our website, and return the item in accordance with Returns methods 1) 2) or 3) above.
Please provide proof of purchase, for example a copy of the E-ticket attached to the Shipping Confirmation. We will examine the item and if we deem it to be defective, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase. These provisions do not limit any applicable statutory rights.


9. COMPLAINTS

All products purchased in the Store can be subject to complaint within the appropriate time limits and requirements, if it has defects that are non-compliant with the Contract.

Please return the items with the completed COMPLAINT FORM.

Your complaint will be processed within 14 days of the product being delivered to our warehouse. If the complaint is considered positively we will deliver new or repaired product within 20 working days. If product cn not be fixed or is no longer available (e.g. Item is out of stock), we will return full cost of the Item. In case of negative appraisal the decision will be sent to the You by e-mail.


10. VOUCHERS
 

These rules apply to vouchers purchased in the Store. The Store reserves the right to modify or cancel these rules without notice. The current version of rules can be found at catcatstudio.eu. Vouchers can be used on the online store catcatstudio.eu, as well as at the brand store. Vouchers can be used to cover full costs of the order or only a part of it. If the value of the Voucher is not sufficient to pay for full order, it is possible to choose an additional method of payment to complete the transaction.

Voucher can only be used once. If order value is smaller than the voucher value, unused funds will not be returned.

Voucher is valid for 1 year from the date of purchase. After the expiry of validity period, it is not possible to use voucher to pay for the order. Vouchers can only be used once.

Voucher will be send out in 2-3 working days from the date. With regard to the virtual gift card / Voucher we will send it on the date indicated by you when you place your order. Please note however that we do not deliver on Saturdays or Sundays.

Vouchers are non-refundable.


11. PRIVACY POLICY

Your personal data is protected by the Store from any unauthorised use, modification or destruction by undertaking proper technical and organisational measures.

The Store uses cookies. Cookies are small files stored in user’s computer by the websites they visit. They are used mainly to create statistics, which help improve website’s structure and contents. To limit cookies you can change your browser settings. However, blocking cookie files may limit the Store’s website functionality.

Buyers personal data may be transferred to PayU S.A. in order to complete the payment.
Buyers personal data necessary to deliver the order will be transferred to courier services according to the chosen form of delivery.If the Buyer subscribes to our newsletter or to the wait list, their e-mail and preferred language version will be transferred to MailChimp system.

In this section we describe in which circumstances Buyer’s personal data may be transferred to countries outside of the European Economic Area. Our servers are located inside of the EU. The Buyers data may be transferred to payment systems, courier services, analytical platforms, according to the statements in these Terms and Conditions. All of them meet the required standards of storage and processing of such data in EU.

In this section we describe our policy of storing and deleting personal data, as well as the procedures designed to meet our requirements in that field. Personal data is not to be stored longer than necessary to complete the tasks, for which such data has been provided in the Store. We may store personal data longer, if it is necessary to fulfill legal requirements. Personal data provided when subscribing to the newsletter will be stored until the Buyer unsubscribes form the newsletter or requests the deletion or their data. Personal data provided when subscribing to the wait list will be stored until the Item is available and the notification is sent or when Buyer requests the deletion or their data.

The Store may update Privacy Policy by publishing the new version on the Store’s website. If the Buyer subscribes our newsletter, they may be informed of updates via e-mail.

Buyer can ask for the ability to view their personal data. We may deny sharing personal data if, under certain circumstances, it is legally allowed. At any time the Buyer can request their data is not used for marketing purposes. Buyer’s data will be used for marketing purposes only if they so agree. We may require a fee necessary to cover the procedure costs. We may require the Buyer to confirm their identity.


12. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.


13. FINAL PROVISIONS

The Buyer giving his personal data to the Seller when placing the order agrees to their processing by the Seller in order to complete the order.

Placing an order, the Buyer agrees to use the Store according to these Terms and Conditions.

Not agreeing to these Terms and Conditions prevents from purchasing Items available in the Store. The Contract is concluded in English, in accordance with Polish law and these regulations.

In matters not covered by these regulations, the applicable law shall apply.

Contentious issues, if the consumer expresses such a wish, are solved by the competent common court.

The Store reserves the right to change the regulations in these Terms and Conditions at any time. Changes in regulations shall apply from the date of publication on the Store’s website. Any changes cannot infringe upon Buyer’s acquired rights.

The Seller undertakes to ensure proper functioning of the Store’s website and obliges to promptly remove any irregularities reported by Buyers. The Store does not take responsibility for disturbances in activity caused by Internet failure.

Cart

Your shopping cart is empty

Buy your first product