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Exchanges and returns

RETURN PROCESS:

1. The return deadline is 14 days from the date of receipt of the shipment.

2. The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt).

3. We do not accept returns with no receipt.

4. The customer sends the returned product at his own expense.

5. We do not accept returns of individual orders in which dimensions, materials or colors have been changed at the customer's request.

6. Cat Cat Studio reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.

7. The refund will be processed using the same payment method used for the purchase. We will notify you by e-mail about the payment of the refund. Your bank may take up to several days to process your payment. For more information, please contact your bank or payment card issuer.

8. If you paid with a  voucher card (virtual or physical), the refund will be credited to the same voucher code. At the time of making the refund, we suggest you contact our Customer Service Department.

Download > RETURN FORM

EXCHANGES:

You can exchange an item purchased on our website, within 14 days from the date of the shipment  and in the same market where you made the purchase. The exchange will be possible as long as it is an exchange for the same item (same reference number), by colour and/or size, it is in perfect condition, the price has not changed and the store has the item in stock.

For more details pls contact us: catcatstudio@gmail.com


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